Implementation & Setup

How quickly can we get started with PreConsult?

Complete setup timeline and onboarding process

Quick Start Answer

Most practices are up and running within 24-48 hours. Our streamlined onboarding process gets you seeing patients with PreConsult in 1-2 business days, with full optimization typically achieved within 2 weeks.

Implementation Timeline

Day 1: Account Setup & Configuration

Account creation and practice profile setup
User accounts for GPs and admin staff
Basic practice customization and branding
Initial assessment templates configured

Duration: 2-4 hours with support team

Day 2: EMR Integration & Testing

EMR/PMS integration setup (if applicable)
Test patient workflow with dummy data
Staff training session (1 hour)
First live patient interviews

Duration: 3-5 hours including training

Week 1: Live Operation & Optimization

Full patient interviews running live
Daily check-ins with support team
Workflow adjustments and optimization
Staff feedback and additional training if needed

Focus: Smooth operation and early optimization

Week 2: Full Optimization

Maximum efficiency workflows established
Staff fully confident with system
Custom assessments finalized
Ongoing support transition to standard channels

Outcome: Full practice efficiency achieved

Prerequisites & Requirements

Essential Requirements

Reliable internet connection - Minimum 10 Mbps for smooth operation
Modern web browser - Chrome, Firefox, Safari, or Edge (latest versions)
Device for patient access - Tablet, smartphone, or computer in waiting area
Practice email address - For patient communications and notifications

Optional but Recommended

EMR/PMS system - For seamless data integration and export
SMS capability - For automated patient reminders and notifications
Practice branding assets - Logo and colours for customization
Existing workflows documented - To optimize integration approach

Detailed Setup Process

Contract signing and payment setup - Usually handled within 24 hours
Practice profile creation - Name, address, contact details, practitioner information
User account creation - Individual accounts for each GP and administrative staff member
Basic customization - Practice logo, colors, and patient-facing branding
Assessment template selection - Choose from standard templates or request customization

Integration assessment - Review your current EMR/PMS system and capabilities
API connection setup - Establish secure data connection (if supported)
Data mapping configuration - Ensure PreConsult data maps correctly to your system
Test data exchange - Verify successful data transfer with dummy patient records
Backup export options - Configure manual export if automatic integration isn't available

Note: We support most major Australian EMR systems including Medical Director, Best Practice, Zedmed, and others.

GP Training (45 minutes)

Review patient assessment dashboard
Understanding AI-generated insights and recommendations
Interview management and patient monitoring
Integration with existing consultation workflow

Administrative Staff Training (30 minutes)

Patient session creation and management
Troubleshooting common patient issues
Monitoring session completion and follow-up
Basic system administration

Reception Staff Training (15 minutes)

Helping patients access and complete assessments
Basic troubleshooting and support
Understanding when to escalate issues

Support During Setup

Dedicated Implementation Manager

Personal support specialist assigned to your practice throughout setup process

Available during business hours

Live Training Sessions

Screen-sharing interviews to walk through system setup and staff training

Scheduled at your convenience

Typical Setup Timeframes by Practice Size

Practice Type	Setup Time	Training Time	Ready for Patients	Full Optimization
Solo GP Practice 1 GP, 1-2 admin staff	2-3 hours	1 hour	24 hours	1 week
Small Group Practice 2-4 GPs, 3-5 staff	4-6 hours	2 hours	48 hours	1-2 weeks
Large Practice 5+ GPs, 10+ staff	6-8 hours	3-4 hours	2-3 days	2-3 weeks
Multi-Site Practice Multiple locations	1-2 days	Half day	3-5 days	3-4 weeks