Accessibility Statement

1. Our Commitment

PreConsult believes that healthcare technology should be accessible to everyone, including people with disabilities. We recognise that accessibility is essential for:

• Patients who need to complete pre-consultation interviews, including those who may be unwell or have temporary or permanent disabilities
• Healthcare practitioners with disabilities who use our platform professionally
• Administrative staff who manage patient sessions and organisational settings

We are committed to:

• Meeting or exceeding WCAG 2.1 Level AA accessibility standards
• Regularly testing our platform with assistive technologies
• Training our development team on accessibility best practices
• Addressing accessibility issues promptly when identified
• Seeking feedback from users with disabilities to improve our platform

2. Accessibility Standards

2.1 Target Standard

PreConsult targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. WCAG 2.1 is the internationally recognised standard for web accessibility, developed by the World Wide Web Consortium (W3C).

2.2 WCAG 2.1 Principles

WCAG 2.1 is organised around four principles that ensure web content is:

2.3 Regulatory Compliance

Our accessibility efforts help our customers comply with:

• Australia: Disability Discrimination Act 1992 (DDA)
• United Kingdom: Equality Act 2010, Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018
• United States: Section 504 of the Rehabilitation Act, Americans with Disabilities Act (ADA), Section 508
• Canada: Accessible Canada Act, provincial accessibility legislation (AODA in Ontario)
• European Union: European Accessibility Act, Web Accessibility Directive
• New Zealand: Human Rights Act 1993, New Zealand Government Web Standards

3. Conformance Status

3.1 Current Status

PreConsult is fully conformant with WCAG 2.1 Level AA. Our December 2025 assessment identified three minor issues which were all remediated on the same day.

3.2 Assessment Approach

We assess accessibility through:

• Automated testing: Regular scans using accessibility testing tools
• Manual testing: Keyboard navigation, screen reader testing, colour contrast verification
• User testing: Feedback from users with disabilities
• Code review: Accessibility checks integrated into our development process
• Annual formal assessment: Comprehensive WCAG 2.1 Level AA audit conducted annually

Assessment frequency: We conduct formal accessibility assessments at least once per year, with informal testing ongoing throughout development. Our most recent formal assessment was conducted in December 2025.

3.3 Scope

This accessibility statement applies to:

• The PreConsult web application (practitioner interface)
• The patient interview interface (chat and forms)
• The marketing website (preconsult.ai)

Third-party content and integrations may have different accessibility characteristics.

4. Accessibility Features

4.1 Navigation and Structure

• Semantic HTML: Proper use of headings, landmarks, and page structure
• Skip links: Skip to main content links for keyboard users
• Consistent navigation: Navigation elements appear in the same location across pages
• Breadcrumbs: Clear indication of location within the site hierarchy
• Page titles: Descriptive page titles that identify content and purpose

4.2 Visual Design

• Colour contrast: Text and interactive elements meet WCAG AA contrast ratios (4.5:1 for normal text, 3:1 for large text)
• Colour independence: Information is not conveyed by colour alone
• Resizable text: Text can be resized up to 200% without loss of functionality
• Focus indicators: Visible focus indicators for keyboard navigation
• Responsive design: Content adapts to different screen sizes and zoom levels

4.3 Forms and Input

• Form labels: All form fields have associated labels
• Error identification: Errors are clearly identified and described
• Error prevention: Confirmation before submitting important actions
• Input assistance: Help text and examples where appropriate
• Autocomplete: Support for browser autocomplete on appropriate fields

4.4 Keyboard Accessibility

• Full keyboard access: All functionality available via keyboard
• Logical tab order: Focus moves through elements in a logical sequence
• No keyboard traps: Users can navigate away from all components
• Keyboard shortcuts: Available for common actions (documented in help)

4.5 Content

• Plain language: Content written in clear, simple language where possible
• Alt text: Meaningful alternative text for images and icons
• Link text: Descriptive link text that makes sense out of context
• Reading level: Patient-facing content written for general literacy levels

5. Known Limitations

Despite our efforts, some areas may have accessibility limitations. We continuously work to identify and address accessibility issues.

5.1 Current Known Issues

The following issues were identified during our most recent accessibility assessment (December 2025). We will update this table as issues are resolved or new issues are identified.

No critical accessibility issues identified in our December 2025 assessment. This table will be updated if issues are discovered.

5.2 VPAT Availability

A Voluntary Product Accessibility Template (VPAT) based on the ITI VPAT 2.4 format is available upon request for enterprise customers, government agencies, and organisations requiring formal accessibility documentation. Contact accessibility@preconsult.ai to request a copy.

5.3 Third-Party Content

Some third-party content or integrations may not be fully accessible:

• Embedded content from external sources
• Integration with third-party practice management systems

We work with third-party providers to encourage accessibility improvements.

6. Assistive Technology Compatibility

6.1 Tested Technologies

PreConsult is designed to be compatible with common assistive technologies. We test with:

• Screen readers: NVDA (Windows), VoiceOver (macOS/iOS), TalkBack (Android)
• Magnification: System zoom, browser zoom, screen magnifiers
• Voice control: Dragon NaturallySpeaking, Voice Control (macOS/iOS)
• Alternative input: Keyboard-only navigation, switch devices

6.2 Browser Support

For best accessibility experience, we recommend using the latest versions of:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

6.3 Mobile Accessibility

Our platform is designed to work with mobile accessibility features including:

• VoiceOver on iOS
• TalkBack on Android
• Large text and display accommodations
• Reduce motion settings

7. Feedback and Contact

7.1 Reporting Accessibility Issues

We welcome your feedback on the accessibility of PreConsult. If you encounter accessibility barriers, please contact us:

7.2 Information to Include

When reporting an accessibility issue, please include:

• Description of the problem
• URL or location where the issue occurred
• Browser and version you were using
• Assistive technology you were using (if any)
• Steps to reproduce the issue

7.3 Our Response

When you report an accessibility issue, we will:

• Acknowledge receipt of your feedback within 5 business days
• Investigate the issue and assess its impact
• Provide a workaround if available
• Give an estimated timeframe for resolution where possible
• Keep you informed of progress

8. Alternative Formats

If you cannot access information on our platform due to a disability, we can provide information in alternative formats:

• Large print: Documents provided in larger font sizes
• Plain text: Content provided as plain text without formatting
• Phone support: Information provided verbally over the phone
• Audio description: Descriptions of visual content where needed

To request an alternative format, contact accessibility@preconsult.ai.

8.1 Alternative to Chat Interview

If you have difficulty using the chat interface for your pre-consultation interview, alternatives include:

• Voice interview: Complete the interview by speaking (where available)
• Phone support: Speak with clinic staff who can assist
• In-person completion: Complete information at the clinic with staff assistance

Contact your healthcare provider to arrange an alternative if needed.

9. Enforcement Procedures

9.1 If You're Not Satisfied

If you're not satisfied with our response to an accessibility concern, you may escalate to: