Frequently Asked Questions
Everything you need to know about PreConsult AI clinical decision support.
Benefits & ROI
Research evidence behind our time-saving claims
How much extra income could I make with PreConsult?Revenue calculations for different billing models
How does PreConsult improve practice efficiency?Beyond time savings: workflow optimization benefits
Do patients actually complete these assessments?Completion rates and patient engagement data
Implementation & Setup
Setup timeline and onboarding process
Does PreConsult integrate with our existing practice software?EMR compatibility and integration options
How much training do staff need?Training requirements and ongoing support
Can we customize assessments for our practice?Personalization and practice-specific adaptations
Clinical & Safety
Clinical validation and safety measures
How does PreConsult handle medical emergencies?Red flag detection and escalation protocols
Does a doctor always review the AI recommendations?Clinical governance and oversight requirements
What clinical guidelines does PreConsult use?Australian medical guidelines and evidence sources
How does PreConsult handle inappropriate or abusive language?AI-based detection and conversation termination
Privacy & Compliance
Security measures and data protection
Is PreConsult compliant with Australian privacy laws?Privacy Act compliance and healthcare regulations
How long is patient data stored?Data retention policies and patient rights
Is PreConsult TGA approved as a medical device?Regulatory status and CDSS exemptions
Pricing & Plans
Pricing structure and plan options
When will PreConsult pay for itself?ROI calculations and break-even analysis
Are there discounts for larger practices?Enterprise pricing and volume discounts
Can we try PreConsult before committing?Trial periods and pilot program options
Can I bill for the time a patient conducts the PreConsult interview?Medicare billing rules and alternative revenue options
Technical Support
Support options and response times
What are the technical requirements?Hardware, software, and internet requirements
How reliable is the PreConsult platform?Uptime guarantees and backup procedures
How are updates and maintenance handled?Update schedule and maintenance windows
Still have questions?
Our team is here to help you understand how PreConsult can benefit your practice