How much training do staff need?
Training requirements and ongoing support
Minimal Training Required
Most practice staff need only 30-60 minutes of training to become proficient with PreConsult. GPs typically require 1-2 hours including clinical workflow integration. We provide comprehensive onboarding, role-specific training materials, and ongoing support to ensure your entire team is confident using the platform.
Training Requirements by Role
General Practitioners
Training Time: 1-2 hours
- Reviewing AI-generated patient histories
- Understanding clinical suggestions and DDx
- Accept/Edit/Dismiss workflow for recommendations
- Billing code validation and MBS integration
- Integration with existing EMR workflow
Reception & Admin Staff
Training Time: 30-45 minutes
- Creating and sending patient assessment links
- Monitoring completion status before appointments
- Assisting patients with access issues
- Tablet-based completion in waiting room
- Basic troubleshooting and support
Practice Managers
Training Time: 2-3 hours
- System configuration and customization
- User management and role assignment
- Analytics and reporting dashboards
- EMR integration management
- Workflow optimization strategies
Practice Nurses
Training Time: 45-60 minutes
- Reviewing patient histories before consults
- Assisting with assessment completion
- Reviewing urgent symptoms identified during interviews
- Supporting chronic disease management workflows
- Patient education on platform use
Training Delivery Methods
| Training Method | Format | Duration | Best For |
|---|---|---|---|
|
On-site Training
Face-to-face at your practice |
Interactive workshop with entire team | Half day (4 hours) | Recommended for launch |
|
Virtual Training
Video conference sessions |
Live online training with Q&A | 1-2 hours per role | Remote teams, flexible scheduling |
|
Video Tutorials
Self-paced learning |
Library of short instructional videos | 30-90 minutes total | Individual learning, ongoing reference |
|
Documentation
Written guides and quick references |
PDF guides, quick-start cards | Reference as needed | Ongoing support, new staff onboarding |
Typical Onboarding Timeline
Week 1: Setup & Configuration
EMR integration, system configuration, practice manager training
Week 2: Team Training
On-site or virtual training for all staff, role-specific sessions
Week 3: Pilot Launch
Soft launch with select practitioners, feedback collection, refinement
Week 4: Full Deployment
Practice-wide rollout, ongoing support, optimization
Ongoing Support & Resources
Support Channels
- Phone support - Mon-Fri 8am-6pm AEST
- Email support - 24-hour response time
- Live chat - In-app instant messaging
- Video calls - Screen-sharing assistance
Learning Resources
- Knowledge base - Searchable help articles
- Video library - How-to tutorials and tips
- FAQ database - Common questions answered
- Webinars - Monthly advanced training sessions
Our Training Approach
Learn by Doing
Our training focuses on hands-on practice with realistic scenarios, so staff feel confident using the system from their first real patient.
Ongoing Support
Training doesn't end after the initial session. Our support team is available to answer questions and help with any challenges.
Ready to Get Your Team Trained?
Our comprehensive training program ensures your entire practice team is confident and proficient with PreConsult from day one.