Do patients actually complete these assessments?
Completion rates and patient engagement data
Designed for Patient Engagement
PreConsult's conversational interface is designed to be intuitive and patient-friendly. Most patients complete assessments in 8-12 minutes, reporting that the process helps them prepare for their appointment and feel more engaged in their healthcare.
Designed for High Engagement
Conversational Interface
Unlike traditional paper forms or complex web surveys, PreConsult uses a natural chat-like experience that feels more like a conversation than a questionnaire. This reduces cognitive load and keeps patients engaged.
Mobile-First Design
Most patients complete assessments on their smartphones. PreConsult is optimized for mobile use, allowing patients to complete the assessment at home, on the go, or in the waiting room.
Why Patients Complete the Assessment
User-Friendly Design
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Conversational interface
Natural chat-like experience, not a complex form -
Mobile-friendly
Works perfectly on smartphones and tablets -
Progress tracking
Clear indication of how far through they are -
Save and resume
Can pause and return later if needed
Clear Patient Benefits
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Better appointment preparation
Organize thoughts and concerns beforehand -
More focused consultation
Practitioner can spend time on examination, not history -
Feel heard and understood
Comprehensive documentation of their concerns -
Complete at convenience
Do it at home before the appointment
Common Patient Feedback
Patients who use PreConsult typically report positive experiences. Common themes include:
Better Preparation
Patients appreciate the opportunity to think through their symptoms before the appointment, helping them articulate concerns clearly and ensuring nothing important is forgotten.
Convenient Completion
Completing the assessment at home on their own device is often preferred over filling out paper forms in the waiting room, and allows for more thoughtful responses.
Feeling Heard
Patients report feeling that their practitioner understood their situation better when they'd documented their concerns thoroughly in advance.
More Productive Appointments
With history already collected, appointment time can focus on examination, discussion of findings, and treatment planning rather than initial questions.
Accessible to All Patients
PreConsult is designed to be accessible across all age groups and technical abilities:
- Large, readable text and buttons
- Simple, step-by-step conversation flow
- Support for 28 languages
- Voice input option for those who prefer speaking
- Save and resume if interrupted
- Reception staff can assist if needed
Maximizing Patient Completion
Best Practices for Practices
- Send assessment link 24-48 hours before appointment
- Include brief explanation of benefits in appointment reminder
- Offer phone support for patients who need help
- Reception staff can assist with tablets in waiting room
PreConsult Features That Help
- Automated SMS reminders with assessment link
- Save and resume functionality for interrupted sessions
- Multiple language support for diverse patient populations
- Accessibility features for patients with disabilities
Impact on Practice Efficiency
When patients complete assessments before their appointment, practices typically see:
- More prepared consultations — Practitioners have structured history before the patient arrives
- Time savings — Less time spent on history-taking during the consultation
- Better engagement — Patients who prepare tend to be more invested in their appointment
- Improved documentation — Comprehensive, structured notes ready to review
Ready to Experience Better Patient Engagement?
See how PreConsult's patient-friendly design helps patients prepare for their appointments, improving both the patient experience and practice efficiency.