Implementation & Setup

Can we customize assessments for our practice?

Personalization and practice-specific adaptations

Highly Customizable Platform

PreConsult offers extensive customization options including custom question templates, specialty-specific workflows, practice branding, assessment triggers, and clinical decision support preferences. You can tailor the platform to match your practice's unique needs while maintaining clinical safety and evidence-based care.

What Can Be Customized?

Assessment Templates

Custom question sets for specific consultation types
Specialty-specific workflows (skin checks, chronic disease)
Practitioner preferences for history depth
Age-appropriate questioning for pediatrics/geriatrics

Branding & Interface

Practice logo and colors in patient interface
Custom welcome messages and instructions
Subdomain configuration (yourpractice.preconsult.au)
Email template customization with practice details

Clinical Decision Support

DDx suggestion preferences (detail level, quantity)
Treatment consideration filters based on practice scope
Urgent symptom thresholds tuning for your patient population
Billing code preferences aligned with practice patterns

Workflow Configuration

Appointment type triggers for automatic assessments
Timing preferences for when patients receive links
Reminder schedules customized to your patient base
Integration workflows tailored to your EMR

Pre-Built Specialty Templates

Specialty Area	Key Features	Customization Options
Skin Checks Dermatology assessments	Lesion documentation, risk factors, sun exposure history	High
Chronic Disease Management Diabetes, hypertension, etc.	Medication adherence, symptom tracking, lifestyle factors	High
Mental Health Depression, anxiety screening	Validated screening tools, safety assessment, treatment history	Medium
Women's Health Pregnancy, menopause, etc.	Reproductive history, contraception, hormonal symptoms	High
Pediatrics Child-focused assessments	Developmental milestones, immunizations, parent concerns	High

Customization Levels

Basic Customization

Included with all plans

Practice branding
Welcome messages
Email templates
Timing preferences

Advanced Customization

Professional and Enterprise plans

Custom templates
Specialty workflows
CDSS preferences
Integration customization

Enterprise Customization

Enterprise plan only

Dedicated configuration
Custom development
API access
White-label options

How Customization Works

Self-Service Options

Admin dashboard - Configure settings yourself via intuitive interface
Template editor - Create and modify question templates
Preview mode - Test changes before deploying to patients
Version control - Revert to previous configurations if needed

Assisted Configuration

Onboarding specialist - Helps configure during setup
Technical consultation - Complex customizations require assistance
Training sessions - Learn to customize effectively
Clinical review - Safety validation for custom workflows

Common Customisation Scenarios

Practices customise PreConsult in many ways to suit their specific needs. Here are some common approaches:

Multi-Service Practices

Separate templates for different service areas such as general consultations, chronic disease management, skin clinics, mental health, and women's health. Templates can trigger automatically based on appointment type.

Pediatric Practices

Parent-facing question language, immunisation schedule tracking, and age-appropriate symptom guidance for pediatric-specific concerns.

Rural & Remote Practices

Extended assessment windows to accommodate connectivity issues, workflows optimised for chronic disease populations, and integration with telehealth scheduling.