Question 1

Where does the 'Save 3-6 minutes per consult' estimate come from?

Accepted Answer

Our time-saving estimates are based on published research including WHO EMHJ 2012, BMC HSR 2024, and AAFP 2015 studies. Pre-appointment history collection eliminates repetitive questioning and allows practitioners to arrive prepared with structured clinical summaries.

Question 2

How much does PreConsult cost?

Accepted Answer

PreConsult offers simple per-interview pricing starting at $3 for Essential, $4.50 for Professional, and $6 for Comprehensive plans. No setup fees, no monthly minimums, and no contracts required. You only pay for completed patient interviews.

Question 3

Does PreConsult integrate with existing practice software?

Accepted Answer

Yes, PreConsult offers multiple integration options. You can start with simple email BCC mode (no integration needed), or connect via FHIR R4 and HL7 v2 standards to clinical systems like Hot Health, Best Practice, Medical Director, and MasterCare+.

Question 4

Is PreConsult TGA approved as a medical device?

Accepted Answer

PreConsult operates under the TGA clinical decision support software exemption pathway. All AI-generated suggestions are presented to qualified healthcare practitioners for review and acceptance before clinical use. This human-in-the-loop design ensures TGA-exempt status while maintaining patient safety.

Question 5

How secure is patient data in PreConsult?

Accepted Answer

PreConsult is hosted entirely in Australia (AWS Sydney region) with encryption at rest and in transit, multi-tenant isolation, passwordless authentication, and TOTP-based MFA. We comply with Australian Privacy Principles and have self-assessed against OWASP Top 10 and ASVS Level 2 standards.

Question 6

Does a doctor always review the AI recommendations?

Accepted Answer

Yes, absolutely. PreConsult is designed as a clinical decision support tool, not a diagnostic system. All AI-generated differential diagnoses, treatment considerations, and billing code suggestions require practitioner review and acceptance before any clinical use. This human-in-the-loop approach ensures patient safety and regulatory compliance.

Question 7

How quickly can we get started with PreConsult?

Accepted Answer

Most practices can be up and running within minutes using our simple BCC email integration. Just BCC appointment confirmation emails to PreConsult and we handle the rest. For full clinical system integration, setup typically takes 2-4 weeks depending on your EMR.

Question 8

Do patients actually complete these assessments?

Accepted Answer

Yes, we see completion rates of 65-85% depending on follow-up methods. Patients appreciate being able to share their history at their own pace before appointments. The AI chat interface supports 28 languages, making it accessible to diverse patient populations.

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